Refund & Return Policy

One93Trading
Address: Saina Maina Nagar Palika 5, Rupandehi, Lumbini, Nepal – 32900
Email: one93media@gmail.com
Phone No.: +977-976-4339839

At One93Trading, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund & Return Policy below for details on how to return products and request a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in the same condition as you received it.
• The item must be returned in its original packaging, along with all accessories, tags, and receipts.
• You must initiate the return process within 7 days of receiving the product.

Please note that some items may be non-returnable due to hygiene or safety concerns, such as personal care items, undergarments, and certain electronics.

2. Return Process

If you wish to return a product, please follow these steps:

1. Contact Us: Email us at one93media@gmail.com or call us at +977-976-4339839 to initiate the return process.
2. Provide Order Details: Ensure you include your order number, a brief reason for the return, and whether you prefer a replacement or a refund.
3. Return Shipping: Once your return request is approved, we will provide you with the return shipping address. You are responsible for paying the return shipping costs unless the product was damaged or defective.
4. Inspection: After receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria.

3. Refund Policy

After inspecting the returned product, we will notify you of the approval or rejection of your refund request.

• Approved Refunds: If your refund is approved, the refund will be processed via your original payment method within 7-10 business days.
• Rejected Refunds: If the product does not meet our return eligibility criteria, no refund will be issued, and the product will be returned to you.
• Shipping Costs: Original shipping costs are non-refundable unless the product was defective or incorrect.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us at one93media@gmail.com or +977-976-4339839.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with the following details:

• Your order number
• A photo of the damaged or defective product

We will arrange for a replacement or provide a full refund, including any shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund within the specified time frame:

1. Check with Your Bank: Refund processing times may vary depending on your payment provider.
2. Contact Us: If you have still not received your refund, please email us at one93media@gmail.com, and we will assist you further.

7. Contact Us

If you have any questions about our Refund & Return Policy, feel free to contact us:

Address: Saina Maina Nagar Palika 5, Rupandehi, Lumbini, Nepal – 32900

Email: one93media@gmail.com

Phone: +977-976-4339839